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For mid-market & enterprise DTC brands

Make online shopping feel personal. Watch conversions follow.

AI, live advisors and shoppable video — configured for how your brand sells, measured in revenue.

It’s 2 a.m. Someone has a question.

Your AI agent knows the catalogue, reads what they’re viewing, and answers in the moment.Radley London — about 1 in 10 assisted sessions converts

It’s a $2,480 decision. Now they need a person.

One tap brings a real advisor on live video — one to one, with your catalogue in their hands.Lucchese — +62% average order value

It’s launch day. A thousand people are watching.

Live on Tuesday. Selling every day after.

One expert hosts the room — the whole collection, shoppable while they watch.Hammitt — 8× return on investment

The show ends, the shop doesn’t. Every event stays in your library, still selling.Hammitt — the recorded events keep selling

Measurable

Every channel is measured on its own.

Run one, or all three — revenue is attributed to the channel that closed it.Hammitt — sales and viewership land in one dashboard

Book a Demo

+62% average order value at Lucchese · 8× return on investment at Hammitt

Lucchese Ylang 23 Hammitt State & Liberty Specialized
Your store
Style advisor on live video LIVE
Maya · Style advisorOn video with you
Sale attributed$2,480
AI

Yes — the 14k gold is in stock.

LIVE1,240 watching
AI
Store assistantOnline · replies instantly
0 +1 in bag
Today · 2:04 AM
Does this ring come in gold?
Yes — the Serena Ring in 14k gold is in stock. Add it?
Serena Ring14k gold · $860 + AddAdded ✓
Saved to your bag — want me to check your size?
Ask about products…
Maya · Style advisor ×
Shopper on cameraYou
CatalogBAG 1
Camel Coat
$2,480
Silk Scarf
$390
+1 in bag
Camel Coat
$2,480
+1 in bag
Chat1,240 viewers
The Camel Edit — 16 pieces, shoppable in this show
Dana is it true to size?
Maya runs small — take one up
Tom just bought the camel one
Ines does it come in black?
Enter your name to chatJOIN
+78 viewers
Recording of the live event Show ended
The Camel Editby Maya · Nov 12 · 16 products
$2,480
$860
$390
+13
Still shoppable — 312 orders since the show +1 order
Sale attributed
$2,480
Camel Coat · one shopper, three touches
AI Sales Agentanswered2:04 AM
Live Co-ShoppingclosedMaya
Video Commerceassistedwatched the event
Proof

Guided selling, measured in revenue.

+62%
average order value
Lucchese · live co-shopping
~10%
of assisted sessions convert
Radley London · about 5× a typical storefront
return on investment
Hammitt · across 115+ live events

A typical DTC storefront converts at 1.7–2%. Source: IRP Commerce / Smart Insights, 2025.

Read the customer stories
Who it’s for

The gap looks different from every seat.

Built for Fine Jewelry Luxury Fashion Beauty Sporting Goods Home Décor

Why Immerss

Point solutions solve one problem. Brands have three.

AI chatbots
The limit

Support-first by design — built to deflect tickets, not to sell. Can’t show products, can’t hand off to a human, can’t host a live event.

Immerss

Sales-first AI that guides to purchase and escalates to a real advisor in one tap.

Live commerce platforms
The limit

Streaming-only. Broadcast serves awareness, not conversion. One tool, one use case.

Immerss

Live events, a shoppable library and PDP videos — plus the AI and the advisors, configured together.

One configured solution, deployed with your team — not a platform you assemble yourself.

Customer stories

Brands where the relationship is the product.

Selling $500–$13,000 boots online, one conversation at a time.

+62%average order value
Read the story

Live shopping turned into an always-on sales channel.

return on investment
Read the story

Every handbag shopper gets the London-store treatment.

~10%of sessions convert
Read the story

Let’s scope what this looks like for your brand.

A conversation with the team that will deploy it — not a sales script.

Book a Demo